Your conversations stay private

Every message you send and every response ManaSmurti gives is encrypted using AES-256-GCM before it is written to our database. This is the same encryption standard used by banks and governments.

Your messages are not stored as readable text. They are converted into encrypted data that cannot be read without the decryption key. The key is stored separately from the database and is never exposed in logs, backups, or error reports.

This means that even if someone were to gain unauthorised access to our database, they would see encrypted data, not your words.

You can read your own conversations when you are logged in. Your session decrypts your messages in real time so you can review your conversation history.

ManaSmurti's algorithms read your messages during a conversation to generate responses. This processing happens in memory and the decrypted text is not stored anywhere outside the encrypted database.

No one else. Our team does not have access to read individual conversations. There is no admin panel, dashboard, or internal tool that displays your message content in readable form.

Your conversations are decrypted only in these situations:

• When you access your own history — your active session decrypts your messages so you can read them.
• During an active conversation — the system decrypts recent messages to maintain context for the current conversation. This happens in server memory and is not persisted.
• If required by law — if we receive a valid court order, warrant, or binding legal request from Indian law enforcement under applicable law (such as the Information Technology Act, 2000 or the Digital Personal Data Protection Act, 2023), we may be compelled to decrypt and provide specific data. We will comply only with lawful, verified requests and will notify you if legally permitted to do so.

We do not decrypt conversations for internal review, quality assurance, marketing research, or any other purpose.

Before your message is sent to ManaSmurti's companion engine, it passes through an automated safety check. This check looks for content that may indicate immediate danger (such as self-harm) or violations of our community guidelines.

If the system detects a potential crisis, it will show you helpline numbers and gently end the conversation on that topic. Crisis events are logged anonymously (category and timestamp only, no message content) for safety monitoring.

This screening is fully automated. No human reviews the flagged content.

• We do not sell your data to anyone, for any reason.
• We do not share your conversations with advertisers or third-party marketing platforms.
• We do not use your conversations to train external machine learning models.
• We do not display targeted advertisements based on what you discuss.
• We do not allow our team to browse or search through user conversations.

You can delete your account at any time from your dashboard settings. When you delete your account:

• All your conversations and messages are permanently deleted from our database.
• Your profile, preferences, and usage history are removed.
• Any active subscription is cancelled.
• This action is irreversible. We cannot recover deleted data.

You can also delete individual conversations from your conversation history without deleting your entire account.

What we retain after deletion: Certain records are kept as required by Indian law (Information Technology Act, 2000 and applicable intermediary guidelines). These include anonymised login timestamps, billing and payment records (for GST compliance), and safety event logs (category and timestamp only, no conversation content). These records do not contain anything you said in your conversations. They are stored in encrypted form that no one can access, and kept only for the minimum period required by law. We follow all statutory guidelines strictly. Retained records are never used for commercial purposes, marketing, analytics, or any purpose other than legal compliance.

ManaSmurti runs on Amazon Web Services (AWS) infrastructure in the Asia Pacific (Mumbai) region. Your encrypted data is stored in a managed PostgreSQL database with SSL/TLS encryption in transit.

All connections between your browser and our servers are encrypted using HTTPS (TLS 1.2+). Data is encrypted both in transit and at rest.

What we collect. When you tap thumbs up or thumbs down on a reply, fill in the feedback form, or rate a guide, we save that. We do not save anything you did not explicitly tap or type.

What we see. Rakesh reads every questionnaire that comes in. Thumbs taps and guide ratings are counted up in aggregate, not read one by one. The Share this anonymously toggle keeps your name out of the view when you turn it on.

If you are using ManaSmurti through your employer.Your company's HR team sees only averages across everyone on the platform, like average ratings, common themes, and participation rates. They never see your name, what you wrote, or how you personally rated anything. This protection is built in and you cannot turn it off.

What happens if you delete your account. Your feedback rows are kept in anonymised form so we can keep improving the product, but we can never link them back to you. Written comments are deleted along with your account.

If you have questions about how we handle your data, reach out to us at our contact page. For formal privacy requests or grievances, see our Grievance Redressal page.